FAQs Archive - GreenCT

FAQ Categories

Easydent4
Windows/Server – Operating System Compatibility with Easy Dent 4
How do I get the Open Dental Bridge working with Easydent4 or EzDenti?
Datagrabber & SDK integration Compatibility for Vatech Software
How to move images from different chart numbers in Easydent4?
How To Move or Backup EasyDent 4 Database
Preventive Maintenance Schedule
NCSW – Capture program Error 11, Error 30 or empty box with Red X
How to configure Easydent4 to connect to Database and File Server
How to import CT image into Easydent4

Ezdent-i
EzDent-i/Ez3D-i: Failed to Register
Can I Twain Special Features Like Auto Pan and Insight Pano into 3rd Party IMS Software?
How do I get the Open Dental Bridge working with Easydent4 or EzDenti?
Datagrabber & SDK integration Compatibility for Vatech Software
Practice Management bridging to EzDent-i linkage.xml message when bridging information from 3rd party
How to setup email settings in EzDent-i
How do I link EzDent-i to impression viewing software?
Can I use Vatech Software on Mac Based system?
Preventive Maintenance Schedule

Vatech 2D IMS
Can I Twain Special Features Like Auto Pan and Insight Pano into 3rd Party IMS Software?
Preventive Maintenance Schedule
Does Vatech Support VPN or other site to site / Multi site connections?

vatech-3d-viewers

Ez3D Plus
Quick Guide for Using Ez3D-i Simple Viewer Original and Simple Viewer Lite
How To Burn DICOMs or CT Images to CD/DVD – Ez3D Plus
Preventive Maintenance Schedule
How do I export the Dicom Viewer from Ez3DPlus to upload to FTP or flash drive?
How do I Check for updates for EZ3D Plus?
How do I get implants that I use onto the software?
How to install Implant DB or updates for Ez3D Plus
EzImplant Compatibility with Windows 7, 8, 10?

EZ3D-i
EzDent-i/Ez3D-i: Failed to Register
Ez3D-i Benefits of Higher Hardware Capability Requirement
How to Configure Ez3D-i Auto BL/LB, Auto Flip Settings in Section View
Quick Guide for Using Ez3D-i Simple Viewer Original and Simple Viewer Lite
How to Burn or Export Surface Model Using Ez3D-i
Can I use Vatech Software on Mac Based system?
Preventive Maintenance Schedule
How to burn or Export 3D Dicom using Ez3Di to CD/DVD
How to export from Ez3Di to 3rd party software – Nobel, Simplant, 3DDX

EzImplant
Preventive Maintenance Schedule
Can I get Implant Library Update for EzImplant?
Does Vatech Support VPN or other site to site / Multi site connections?

hardware-sensors

EzSensor HD
I received a new sensor do I need to keep the packaging?
Will my Ezsensor work on Mac?
Do you recommend using a cone indicator?
What is the best way to clean Ezsensor
Preventive Maintenance Schedule
What should I use to clean and Sanitize my X-ray unit; covers and accessories?
EzSensor HD Installation
How do I find EZ Sensor HD User manual

EzSensor Multi
I received a new sensor do I need to keep the packaging?
Will my Ezsensor work on Mac?
Do you recommend using a cone indicator?
What is the best way to clean Ezsensor
Preventive Maintenance Schedule
Can my unit be upgraded to use EzDent-i and Ez3D-i?
What should I use to clean and Sanitize my X-ray unit; covers and accessories?

EzSensor Premium
I received a new sensor do I need to keep the packaging?
Will my Ezsensor work on Mac?
Do you recommend using a cone indicator?
What is the best way to clean Ezsensor
Preventive Maintenance Schedule
Can my unit be upgraded to use EzDent-i and Ez3D-i?
What should I use to clean and Sanitize my X-ray unit; covers and accessories?

EzSensors
I received a new sensor do I need to keep the packaging?
Will my Ezsensor work on Mac?
Do you recommend using a cone indicator?
What is the best way to clean Ezsensor
Preventive Maintenance Schedule
Can my unit be upgraded to use EzDent-i and Ez3D-i?
What should I use to clean and Sanitize my X-ray unit; covers and accessories?

hardware-capture-program

2D Capturing
Can I Twain Special Features Like Auto Pan and Insight Pano into 3rd Party IMS Software?
‘Unsaved files exists’ message / How to resend failed to save captured image using VTFileManagerAgent
NCSW – Capture program Error 11, Error 30 or empty box with Red X
How to recover captured image that was not saved?
My Xray machine will not turn or power on.
Pano Images are chopped into many parts when saving to Dexis Imaging via Twain
Washed out Panoramic or Poor quality Panoramic images
I have a Pax-i Series unit, how do I capture bitewing images?
Which TMJ image should I take first?

3D Capturing
Can I Twain Special Features Like Auto Pan and Insight Pano into 3rd Party IMS Software?
Preventive Maintenance Schedule
‘Unsaved files exists’ message / How to resend failed to save captured image using VTFileManagerAgent
NCSW – Capture program Error 11, Error 30 or empty box with Red X
How to recover captured image that was not saved?
My Xray machine will not turn or power on.

NCSW (VCaptureSW)
Preventive Maintenance Schedule
‘Unsaved files exists’ message / How to resend failed to save captured image using VTFileManagerAgent
Security software & Antivirus Exclusions
NCSW – Capture program Error 11, Error 30 or empty box with Red X
How to recover captured image that was not saved?
Pano Images are chopped into many parts when saving to Dexis Imaging via Twain
I have a Pax-i Series unit, how do I capture bitewing images?

Twain
Can I Twain Special Features Like Auto Pan and Insight Pano into 3rd Party IMS Software?
Tracker is not recognizing the twain driver.
Datagrabber & SDK integration Compatibility for Vatech Software
Preventive Maintenance Schedule
‘Unsaved files exists’ message / How to resend failed to save captured image using VTFileManagerAgent
How to recover captured image that was not saved?
Pano Images are chopped into many parts when saving to Dexis Imaging via Twain

Datagrabber
Datagrabber & SDK integration Compatibility for Vatech Software

Pax500, PaxPnp
Can my unit be upgraded to use EzDent-i and Ez3D-i?
What should I use to clean and Sanitize my X-ray unit; covers and accessories?
How Long should I wait to use my X-ray machine after turning on?
My Xray machine will not turn or power on.
Windows 8/10 Upgrade
How do we keep our Legacy Device HIPAA Compliant
Error in program callers code / CVDACQ_ETERR program Code
Windows 7 Upgrade

Picasso Trio Master / Master3Ds
Can my unit be upgraded to use EzDent-i and Ez3D-i?
What should I use to clean and Sanitize my X-ray unit; covers and accessories?
How Long should I wait to use my X-ray machine after turning on?
My Xray machine will not turn or power on.
Windows 8/10 Upgrade
How do we keep our Legacy Device HIPAA Compliant
Error in program callers code / CVDACQ_ETERR program Code
Windows 7 Upgrade

Ez3D-i Benefits of Higher Hardware Capability Requirement

Does Vatech devices have a UL or Other Approved Listing certification?

How to recover captured image that was not saved?

What should I use to clean and Sanitize my X-ray unit; covers and accessories?

How do I use Datagrabber?

How do I use the Direct Integration from Open Dental

Is there training that I can be provided for my Vatech system or Software?

Emergency Guidelines – Information for natural disasters, fire and water damage.

Power Issues
What should I use to protect my X-ray device from electrical surges
Can I use a “UPS” Battery backup to protect my X-ray device?

How to Burn or Export Surface Model Using Ez3D-i

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